Zona Wyyerd (“Zona”) is seeking a Sales Associate to be part of a team of high-energy, customer-oriented peers who handle sales as the first point of contact for residential and small business customers. This is a critical role as Zona seeks to dramatically expand its service area and grow its customer base in the coming months and years.
About Zona Wyyerd
Zona Wyyerd (“Zona”), a subsidiary of Wyyerd Group, is a fiber-to-the-premise internet and related services provider headquartered in Surprise, AZ and offering services across central Arizona. Put simply, Zona offers faster, more reliable and higher value internet with symmetrical speeds, no data caps, no contracts and no invoice surprises, and Zona backs it up with superior, local customer service. Zona offers a full suite of services for residences, businesses, enterprises, carriers and non-profit partners including government and education entities.
Zona, formerly known as Accipiter Communications, began in 1996, serving a 1,100 square mile area in Maricopa and Yavapai Counties. Following its acquisition by Wyyerd Group in July of 2019, Zona is now fully funded to pursue an aggressive expansion plan aimed at offering services extensively across central Arizona while strengthening our value and integrity commitments to all customers.
If you are interested in a fast-growing company with a collaborative team culture and a strong belief in treating customers like the friends and neighbors that they are, Zona may be just the right place for you. Visit zonawyyerd.com for more information.
About Wyyerd Group
Wyyerd Group, via its local operating entities, delivers fast, affordable, fiber-based internet access and related services, currently operating in four states and expanding both organically and inorganically. At Wyyerd, we believe that each community/region is unique and should be supported by an equally unique, locally-managed organization, led by a local team with full support from Wyyerd’s central team. Wyyerd’s vision is to become the cornerstone partner for internet connectivity, fiber and facilities interconnection, smart community enablement and sustainable development, one community at a time across the US and Southern Canada. Visit wyyerd.com for more information.
About This Role
The Sales Associate is the first point of contact for customers who are interested in services provided by Zona Wyyerd; therefore, a positive first impression is an important aspect of this position. They are responsible for educating and selling internet and VoIP services to individuals, all while making lasting relationships with key community members to enhance the number of referral sales from both residents and business customers. This individual must be proactive in recognizing the needs of customers, providing solutions and seeing the sale from start to completion as well as tracking important marketing information on leads and sales.
The Sales Associate should actively seek to sell and up-sell products and services that may be beneficial to customers. Therefore, this individual must be diligent and assertive when referencing the latest products and services provided by the company. The Sales Associate will be involved with community/external events and promotions and any other activity that is identified as being of value to promote Zona Wyyerd and its products in the market.
Promote Zona’s products and pursue sales via multiple activities and methods
Provide outstanding customer service and champion the Zona brand and culture in all aspects of customer contact
Meet or exceed monthly sales and other quantifiable goals
Suggest products and services for customer’s needs
Promote Zona Wyyerd’s products and services and up-sell where appropriate for customers
Make outbound calls to potential customers
Door-to-door marketing, sales and reporting
Educate customers on fiber, streaming video, Managed WiFi, VoIP and other products
Engage customers via phone calls, emails and face-to-face as appropriate; respond to customer inquiries via phone and email
Attend community events
Create unique community or in-house events to draw new customers and leads
Manage leads and monthly reporting logs as directed
Other duties as required
Familiar with sales processes and practices in general
2+ years sales experience
High school diploma, with some college preferred
Highly organized and communicative with colleagues and leaders
Ability to adapt to a changing environment
Must enjoy working with the public, both on the telephone and in person
Ability to troubleshoot and identify customers’ needs
Ability to multi-task, prioritize and manage time effectively
Preference given to individuals living in close proximity to our office or service areas
Requires sitting, hearing and talking, occasional standing and walking, and infrequent bending at the waist, twisting of the upper body, kneeling, walking on uneven surfaces, squeezing and crouching.
Requires infrequent lifting and carrying of from 1-40 pounds.
Close detail work requiring visual acuity.
Must be able to perform sedentary work.
This position description is not intended to be and should not be construed as an all inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary